Customer Support
Without limits.
Free open source customer support desk.
Self-hosted. Single binary. Full control.
100% Open Source. All Features Included.
Multi Inbox
Libredesk supports multiple inboxes, letting you manage conversations across teams effortlessly.
Granular Permissions
Take full control with role-based access. Create custom roles with granular permissions for teams and individual agents.
Smart Automation
Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
CSAT & Analytics
Measure satisfaction with automated surveys. Track key metrics like response times, resolution rates, and team performance.
Business Intelligence
Connect your favorite BI tools like Metabase and create custom dashboards and reports with your support data—without lock-ins.
Canned Responses
Save frequently sent messages as templates. With just one click, send saved responses, set tags, and more.
Smart Organization
Keep conversations organized with tags, custom statuses and snoozing. Find any conversation instantly with views.
Auto Assignment
Distribute workload with auto assignment rules, Auto-assign conversations based on agent capacity or with a custom criteria.
SLA Management
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.