Everything you need.
Multi Shared Inbox
Libredesk supports multiple shared inboxes, letting you manage conversations across teams effortlessly.
Granular Permissions
Take full control with role-based access. Create custom roles with granular permissions for teams and individual agents.
Smart Automation
Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
CSAT & Analytics
Measure satisfaction with automated surveys. Track key metrics like response times, resolution rates, and team performance.
Custom Attributes
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
Macros
Save frequently sent messages. With just one click, send saved responses, set tags, assign to a team and more.
Smart Organization
Keep conversations organized with tags, custom statuses and snoozing. Find any conversation instantly from the search bar.
Auto Assignment
Distribute workload with auto assignment rules, Auto-assign conversations based on agent capacity or with a custom criteria.
SLA Management
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.