Download
Latest release: v1.0.3 · Release notes
Binary
Linux
macOS
Windows
FreeBSD
NetBSD
OpenBSD- Extract and edit
config.toml - Run
./libredesk --install - Visit
http://localhost:9000
Docker
# Download compose and config files
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
# Copy and edit config as needed
cp config.sample.toml config.toml
# Start services
docker compose up -dOr deploy with a hosting provider
Everything you need in a support desk.
Omnichannel Inbox
Live chat, email, and more — all in one inbox. Manage every conversation from a single, unified interface.
Live Chat Widget
Embed a real-time chat widget on your website. Engage visitors instantly — right from your support desk.
Automations
Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
Granular Permissions
Take full control with role-based access. Create custom roles with granular permissions for teams and individual agents.
CSAT & Analytics
Measure satisfaction with automated surveys. Track key metrics like response times, resolution rates, and team performance.
Custom Attributes
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
Macros
Save frequently sent messages. With just one click, send saved responses, set tags, assign to a team and more.
Organization
Keep conversations organized with tags, custom statuses and snoozing. Find any conversation instantly from the search bar.
Auto Assignment
Distribute workload with auto assignment rules, Auto-assign conversations based on agent capacity or with a custom criteria.
SLA Management
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
SSO Logins
Google, Microsoft, and OIDC sign-on built in. No SSO tax.
API
Super simple, powerful HTTP/JSON APIs to build any custom workflow.